By Lauren B. Lev
This is one of those lines that although it sounds pretty good, "Wait, it gets better", in our household it's said with sarcasm and the infinite wisdom that if it's bad, it has every opportunity to get worse.
Just when you thought you had it down, and everything's okay, in a femtosecond (go ahead — search it) it all changes.
Once, just once, I'd like to hang up my call with customer service at either the health insurance company or the television/internet/phone provider and feel like the info I got was good. And right.
Let me be clear, I am grateful for health coverage and a Wi-Fi signal. But wait, it gets better. I spend at least forty minutes working with a general benefits specialist regarding my health coverage before I talk to a specific agent who says general people don't know the answer to my question. She tells me in layman's terms how there are up to three ways I can be billed by providers so have my provider call her. I give the info to the provider but they never use this information. All in all, this provider is going to bill at a higher rate so I end the relationship with them before it starts.
Then I make the mistake of calling the health insurer with a follow-up question, but I am told about benefits that were never mine before. The new rep suddenly realizes he is providing health insurance information for a Melissa from Pennsylvania, his previous computer file not Lauren from New York. And so, it got better.
As for the internet/cable/phone provider company — there is no contest. This is a black hole when it comes to contacting a representative and hoping you can get cost reduction, satisfaction, up-to-date information and resources. It's not just the call control table that takes forever to identify your call's purpose. The "we will call you back" service is admirable — but always occurs when you are on the phone with someone or something more important.
Looking back, I realize when I am finally done with losing hours I can't get back from the health insurance and communications company calls I discover there's a "Mt. Everest" yet to climb. I have to call the Internal Revenue Service and two banks for assistance in the middle of this pandemic. All I can hope is when I finish the calls and relay the stories of THESE experiences, I can say "Wait, it gets better" and it actually does.
A contributing writer to the Herald since 2012, Lauren Lev is an East Meadow resident and a direct marketing/advertising executive who teaches marketing fundamentals as well as advertising and marketing communications courses at the Fashion Institute of Technology and SUNY Old Westbury.
"wait" - Google News
August 20, 2020 at 12:27AM
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Wait, it gets better - liherald
"wait" - Google News
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